How Hakillo Works

Step-by-Step Workflow

• Your clinic provides verified information — FAQs, insurance lists, service descriptions, policies, and emergency guidance.
• Hakillo builds a closed-loop knowledge base using only the content you approve. No internet access, no external sources.
• Patients interact with your branded assistant directly on your website, receiving instant, accurate answers 24/7.
• Responses are deterministic — grounded strictly in your verified data, eliminating hallucinations and misinformation.
• Ephemeral Session Memory — Hakillo processes conversations using short‑lived, in‑memory session buffers designed strictly for real‑time interaction. Once a session ends, its temporary context is cleared, and no long‑term chat history or persistent logs are retained. This minimizes compliance exposure and ensures that patient interactions do not create a lasting data footprint.
• Updates are instant — you can adjust or add information anytime without downtime.

Before vs. After Hakillo Intelligent Filtering

See how Hakillo transforms patient call handling from manual routing to intelligent, instant filtering.

Clinic Onboarding Process

• 1. Intake Call — We learn your clinic’s workflow, services, and patient communication needs.
• 2. Collect Clinic Documents — FAQs, insurance details, service descriptions, policies, emergency instructions.
• 3. Build Knowledge Base — Your assistant is trained exclusively on verified clinic content.
• 4. Deploy Assistant — A lightweight, asynchronous widget is added to your website.
• 5. Monitor & Refine — We adjust responses based on real patient interactions and updated clinic policies.

What Hakillo Knows About Your Clinic

• Hours & Scheduling — opening times, walk-in rules, appointment policies.
• Insurance & Billing — accepted plans, coverage details, payment options.
• Services & Procedures — clear explanations for new and returning patients.
• Emergency Guidance — swelling, cracked tooth, bleeding, urgent symptoms.
• New Patient Onboarding — forms, requirements, first-visit expectations.
• Clinic Policies — cancellations, sedation rules, minors, late arrivals.

Security, Privacy & Enterprise Compliance

• Zero‑Retention Design — Hakillo avoids long‑term data storage by design. No patient data is logged, no persistent chat history is retained, and no tracking cookies are generated. All conversation context is kept only in short‑lived session memory to support real‑time responses, then cleared once the session ends.
• Ephemeral Processing Layers: Hakillo handles conversations using short‑lived, in‑memory processing designed for real‑time interaction. No hard‑disk storage is used for chat content, and temporary session data is cleared once the interaction ends.
• Clinic‑Scoped RAG Engine — Hakillo retrieves information exclusively from your clinic’s approved knowledge sources. It does not access external websites, public data, or third‑party APIs, ensuring that all responses remain fully contained within your private operational parameters.
• No System Integration Exposure — Hakillo is intentionally designed to operate independently from your internal patient systems, scheduling platforms, EHR software, and billing tools. It does not connect to or query any clinic databases, ensuring that your operational systems remain fully isolated and protected from AI‑related network risks.
• Hardened Cloud Architecture: Powered by enterprise-tier cloud architecture utilizing encrypted endpoints to protect network interfaces.
• Automated Safety Intercepts: Hakillo’s routing system detects urgent or potentially dangerous symptoms and immediately switches to clinic‑approved emergency guidance, ensuring safe and consistent responses.

Examples of Real Responses

• “Do you take Delta Dental?”
  Hakillo answers based on your verified insurance list.
• “My tooth cracked. What should I do?”
  Hakillo provides safe guidance using your clinic’s emergency policy.
• “How soon can I get an appointment?”
  Hakillo explains your clinic’s scheduling rules and directs patients to either check live availability through your online scheduling page or call the clinic, depending on your setup.
• “Do you accept walk-ins?”
  Hakillo responds using your clinic’s walk-in policy.

Frequently Asked Questions

• Does Hakillo store patient data?
  No — Hakillo is designed to avoid long‑term retention of patient interaction data. Conversations are processed using short‑lived session memory for real‑time responses and are cleared once the session ends. Hakillo does not log or persist patient data in any long‑term storage systems.
• Can Hakillo book appointments?
  No — Hakillo directs patients to call or use your existing scheduling system.
• Can we update our assistant?
  Yes — updates are instant and fully controlled by your clinic.
• Does it replace staff?
  No — it supports staff by handling repetitive questions.
• Can it handle emergencies?
  Yes — using your clinic’s approved emergency guidance and intercept rules.