How Hakillo Works

Hakillo is a fully branded AI assistant designed specifically for dental and medical clinics. It provides instant, accurate answers 24/7 using only your clinic’s verified information — never storing patient data and never accessing internal systems.

Step‑by‑Step Workflow

Your clinic provides verified information — FAQs, policies, insurance details, service descriptions, emergency guidance, and more.
Hakillo builds a secure knowledge base using only the content you approve.
The assistant responds instantly to patient questions on your website, 24/7.
All responses come from your clinic’s verified data — no guessing, no hallucinations.
Stateless architecture ensures no PHI is stored and no chat history is retained.
Updates are instant — you can adjust or add information anytime.

Clinic Onboarding Process

1. Intake Call — We learn your clinic’s workflow, services, and patient needs.
2. Collect Clinic Documents — FAQs, insurance lists, service descriptions, policies, emergency instructions.
3. Build Knowledge Base — Your assistant is trained on verified clinic information only.
4. Deploy Assistant — A branded widget is added to your website.
5. Monitor & Refine — We adjust responses based on real patient interactions.

What Hakillo Knows About Your Clinic

Hours & Scheduling — opening times, walk‑in rules, appointment policies.
Insurance & Billing — accepted plans, coverage details, payment options.
Services & Procedures — explanations for new and existing patients.
Emergency Guidance — cracked tooth, swelling, bleeding, urgent symptoms.
New Patient Onboarding — forms, requirements, first‑visit expectations.
Clinic Policies — cancellations, late arrivals, sedation rules, minors.

Security & Compliance (Deep Dive)

Stateless architecture — no PHI stored, no chat logs retained.
Clinic‑controlled knowledge base — only your verified information is used.
No access to internal systems — scheduling, EHR, billing, or patient records.
AWS‑backed infrastructure — secure, isolated, and monitored.
Safe emergency guidance — directs patients to call the clinic or seek urgent care when appropriate.

Examples of Real Responses

“Do you take Delta Dental?”
Yes — if your clinic accepts it, Hakillo explains coverage and next steps.
“My tooth cracked. What should I do?”
Hakillo provides safe guidance based on your clinic’s emergency policy.
“How soon can I get an appointment?”
Hakillo explains scheduling rules and directs patients to call.
“Do you accept walk‑ins?”
Hakillo answers based on your clinic’s walk‑in policy.

Frequently Asked Questions

Does Hakillo store patient data?
No — all interactions are stateless and PHI‑free.
Can Hakillo book appointments?
No — Hakillo directs patients to call the clinic or use your current online scheduling system.
Can we update our assistant?
Yes — updates are instant and fully controlled by your clinic.
Does it replace staff?
No — it supports staff by handling repetitive questions.
Can it handle emergencies?